Patient Experience Management

Appointment Scheduling & Reminders

Our appointment scheduling and reminder services are designed to streamline the process of managing healthcare appointments. By leveraging our remote staff and technology platforms, we offer:

Automated Scheduling Systems

Easy-to-use online scheduling that allows patients to book, reschedule, or cancel appointments according to their convenience, 24/7.

Personalized Reminder Services

Automated SMS, email, and phone call reminders to reduce no-shows and ensure patients are prepared for their appointments.

Real-Time Updates and Alerts

Immediate notifications for healthcare providers about schedule changes, enabling efficient resource management and patient flow.

Patient Registration & Check-in Process Automation

We simplify the patient registration and check-in process through automation, making it faster
and more user-friendly:

Digital Pre-Registration

Patients can fill out their registration forms online at their convenience before their visit, reducing paperwork and wait times.

Self-Service Check-in Kiosks

Our kiosks allow patients to check in, verify insurance information, and update personal details, streamlining the arrival process.

Patient Helpdesk & Support Services Support Services

Our remote staff provides comprehensive support to patients, addressing their needs and concerns quickly and empathetically:

24/7 Patient Support

Access to information and assistance around the clock, ensuring that patients feel supported at all times.

Multi-Channel Communication

Whether through phone, email, live chat, or text, we offer various channels for patients to reach out for help or information.

Personalized Assistance

From navigating healthcare services to understanding billing and insurance benefits, our team offers personalized support to enhance the patient experience.

At Solaris Support Solutions, we are dedicated to transforming the patient experience in healthcare organizations. Our approach combines the expertise of our remote staff with advanced technology solutions to deliver seamless, efficient, and patient-centered services. Our goal is to make healthcare more accessible, reduce administrative burdens, and ensure that patients feel valued and understood throughout their healthcare journey.